AI July - Full Recap
How are you using AI in your day-to-day life and in your communities? If you've found yourself mulling over such a question, our AI in July event was all about finding the best answers.
Our focus was broad yet precise - practical usage of AI, its ethical aspects, and the solid theory that forms the base for AI. But the common thread for every session was one key question: How do we use AI not only for getting things done better, faster, and with less effort, but also utilize it as a tool for elevating humanity and empowering our communities?
Missed the event? Don't worry—we've got you covered with a full recap and video.
Actionable Insights to Implement Today
👋 Redefining Welcomes
That first "hello" really matters, doesn't it? Pramod Rao from Threado.ai believes so too and has a suggestion to make it count: use AI for personalized onboarding. This not only provides each new member with a unique, individualized welcome, but it also instills an early and lasting sense of belonging. Moreover, with AI taking charge of these routine tasks, you get to put your energy where it truly matters - sorting out the complex stuff and planning the big moves for your community. See how cleverly it balances up? Boosting member experience while optimizing your operational efforts.
💬 Make Every Conversation Count
Want to know what your community members really think? Take a page out of DeMario Bell's playbook from Culture Amp and use AI for sentiment analysis; a way to turn everyday community conversations into helpful insights. It's like having a direct line to the hearts and minds of your members – with an understanding of their feelings and feedback, you're equipped to create products and experiences that genuinely resonate. But that's half the story, complement AI usage with a personal touch for relevance and preserve human-led moderation to maintain trust.
🤗 The Essential Human Element
Claire Xue from Moodelier and The GEN AI Collective reminds us that even in a world where AI is as invaluable as AI is in automating tasks, retaining human touchpoints in your processes ensures quality and upholds authenticity. So as you engage AI to simplify tasks, do remember to keep a watchful eye on the workflow, ensuring it aligns with your creative objectives. Thus, it's not about choosing between AI or humans - it's about striking the right blend!
💯 Perfecting the Prompt
Innovation driven by Generative AI requires nurturing and refinement. As Yizel Vizcarra and Mallika Gargeya from Autodesk put it, it's all about refining your approach continually. Be specific about tasks, iterate on prompt refinement, and use the Human-in-the-Loop to refine AI outputs. Essentials to remember: maintain privacy to build responsible AI systems, evaluate models comprehensively, and implement safety checks. As a takeaway: strive for prompt perfection, invite human feedback, and remember to maintain transparency - you're on an AI journey that truly pays off!
🔙 Living Today, Learning from Yesterday
Kent Morita from Google Gemini reminds us that AI isn't just about technology, it's about people. By looking back at tech's history, we identify a pattern: understanding users is key. From building communities to solving everyday problems, human-centered design is the secret sauce. So, this nugget of wisdom for your next AI project brainstorm: It's not just about the tech, it's about the people who'll use it.
Access the Complete Webinar Replay
How are you using AI in your day-to-day life and in your communities? If you've found yourself mulling over such a question, our AI in July event was all about finding the best answers.
Our focus was broad yet precise - practical usage of AI, its ethical aspects, and the solid theory that forms the base for AI. But the common thread for every session was one key question: How do we use AI not only for getting things done better, faster, and with less effort, but also utilize it as a tool for elevating humanity and empowering our communities?
Missed the event? Don't worry—we've got you covered with a full recap and video.
Actionable Insights to Implement Today
👋 Redefining Welcomes
That first "hello" really matters, doesn't it? Pramod Rao from Threado.ai believes so too and has a suggestion to make it count: use AI for personalized onboarding. This not only provides each new member with a unique, individualized welcome, but it also instills an early and lasting sense of belonging. Moreover, with AI taking charge of these routine tasks, you get to put your energy where it truly matters - sorting out the complex stuff and planning the big moves for your community. See how cleverly it balances up? Boosting member experience while optimizing your operational efforts.
💬 Make Every Conversation Count
Want to know what your community members really think? Take a page out of DeMario Bell's playbook from Culture Amp and use AI for sentiment analysis; a way to turn everyday community conversations into helpful insights. It's like having a direct line to the hearts and minds of your members – with an understanding of their feelings and feedback, you're equipped to create products and experiences that genuinely resonate. But that's half the story, complement AI usage with a personal touch for relevance and preserve human-led moderation to maintain trust.
🤗 The Essential Human Element
Claire Xue from Moodelier and The GEN AI Collective reminds us that even in a world where AI is as invaluable as AI is in automating tasks, retaining human touchpoints in your processes ensures quality and upholds authenticity. So as you engage AI to simplify tasks, do remember to keep a watchful eye on the workflow, ensuring it aligns with your creative objectives. Thus, it's not about choosing between AI or humans - it's about striking the right blend!
💯 Perfecting the Prompt
Innovation driven by Generative AI requires nurturing and refinement. As Yizel Vizcarra and Mallika Gargeya from Autodesk put it, it's all about refining your approach continually. Be specific about tasks, iterate on prompt refinement, and use the Human-in-the-Loop to refine AI outputs. Essentials to remember: maintain privacy to build responsible AI systems, evaluate models comprehensively, and implement safety checks. As a takeaway: strive for prompt perfection, invite human feedback, and remember to maintain transparency - you're on an AI journey that truly pays off!
🔙 Living Today, Learning from Yesterday
Kent Morita from Google Gemini reminds us that AI isn't just about technology, it's about people. By looking back at tech's history, we identify a pattern: understanding users is key. From building communities to solving everyday problems, human-centered design is the secret sauce. So, this nugget of wisdom for your next AI project brainstorm: It's not just about the tech, it's about the people who'll use it.
Upcoming events
CMX Masterclass Powered by Bevy: How to Drive Engagement & Business Value Through Discussion Forums
In this session, you’ll learn how Alex Jorgenson, Senior Community Coordinator at Collibra, develops dynamic forum engagement strategies that support product adoption, foster deeper customer relationships, and contribute to overall community health.
Loop: The 24hr Global Community Summit
For the first time ever, the global community industry is coming together in one continuous, 24-hour virtual experience. Loop is a full-day orbit around the world, starting where we finish and circling through every region, time zone, and voice that makes this industry thrive. Hosted by CMX, Led by Community, and The Community Collective, this summit is more than an event—it’s a global relay of ideas, connection, and inspiration.
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CMX Global 2026
The premier event for community professionals is back! CMX Summit 2026 is where the brightest minds in community building, marketing, customer success, and leadership come together to shape the future of community-driven business. Expect world-class speakers, interactive workshops, hands-on networking, and real-world case studies designed to help you engage, retain, and grow your community like never before.
