The Importance of Fostering Relationships in an AI World
This discussion, led by Derek Andersen and Francisco Cruz Mendoza exploring Francisco’s journey into community management, strategies for scaling communities, and the evolving role of AI in enhancing community experiences. The event serves as an insightful resource for community professionals, with a focus on actionable strategies and real-world examples from Francisco’s experiences at Notion and Startup Grind.
Three Actionable Takeaways:
Prioritize Personal Relationships in Early Community Building:
Focus on non-scalable activities when starting a community. Francisco emphasizes the importance of building relationships with the first 10-20 members, as they set the tone and culture for the community. Host onboarding calls and maintain regular, personal check-ins to establish trust and engagement.
Leverage Community Feedback for Continuous Improvement:
Actively gather feedback from members and use it to drive meaningful changes. Francisco shared how open conversations with members identified issues like time zone challenges and lack of inter-member engagement, which led to adjustments that improved community satisfaction and activity.
Use AI to Handle Repetitive Tasks and Free Up Time for Strategic Work:
Incorporate AI tools to manage administrative and repetitive tasks, such as summarizing meeting notes, tracking engagement metrics, and automating welcome messages. This allows community managers to dedicate more time to meaningful interactions and higher-level program development.
Access the Complete Webinar Replay
This discussion, led by Derek Andersen and Francisco Cruz Mendoza exploring Francisco’s journey into community management, strategies for scaling communities, and the evolving role of AI in enhancing community experiences. The event serves as an insightful resource for community professionals, with a focus on actionable strategies and real-world examples from Francisco’s experiences at Notion and Startup Grind.
Three Actionable Takeaways:
Prioritize Personal Relationships in Early Community Building:
Focus on non-scalable activities when starting a community. Francisco emphasizes the importance of building relationships with the first 10-20 members, as they set the tone and culture for the community. Host onboarding calls and maintain regular, personal check-ins to establish trust and engagement.
Leverage Community Feedback for Continuous Improvement:
Actively gather feedback from members and use it to drive meaningful changes. Francisco shared how open conversations with members identified issues like time zone challenges and lack of inter-member engagement, which led to adjustments that improved community satisfaction and activity.
Use AI to Handle Repetitive Tasks and Free Up Time for Strategic Work:
Incorporate AI tools to manage administrative and repetitive tasks, such as summarizing meeting notes, tracking engagement metrics, and automating welcome messages. This allows community managers to dedicate more time to meaningful interactions and higher-level program development.
Upcoming events
CMX Masterclass Powered by Bevy: How to Drive Engagement & Business Value Through Discussion Forums
In this session, you’ll learn how Alex Jorgenson, Senior Community Coordinator at Collibra, develops dynamic forum engagement strategies that support product adoption, foster deeper customer relationships, and contribute to overall community health.
Loop: The 24hr Global Community Summit
For the first time ever, the global community industry is coming together in one continuous, 24-hour virtual experience. Loop is a full-day orbit around the world, starting where we finish and circling through every region, time zone, and voice that makes this industry thrive. Hosted by CMX, Led by Community, and The Community Collective, this summit is more than an event—it’s a global relay of ideas, connection, and inspiration.
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CMX Global 2026
The premier event for community professionals is back! CMX Summit 2026 is where the brightest minds in community building, marketing, customer success, and leadership come together to shape the future of community-driven business. Expect world-class speakers, interactive workshops, hands-on networking, and real-world case studies designed to help you engage, retain, and grow your community like never before.
