Build & Thrive: Mastering Sustainable Community Growth
Actionable Insights to Implement Today
🔁 Building a Community Habit Loop
Spontaneity has its charm, but it's consistency that builds thriving communities. Robin advises establishing a plan that outlines your goals, target audience, and engagement strategies. This plan serves as your roadmap, ensuring consistent engagement and fostering a sense of rhythm within the community. Think of it like showing up for your community every day, building trust and reliability – the cornerstones of any healthy relationship.
✨ The Power of Positive Offboarding
Members come and go, but that doesn't have to mean the end of the road. Robin suggests reframing "offboarding" as an opportunity to cultivate lasting connections. By implementing a thoughtful offboarding process, you can gather valuable feedback, express gratitude for their participation, and even explore options for re-engagement in the future. Turning a departing member into a brand advocate is a win-win situation, strengthening your community.
🌱 Embracing Innovation
Innovation is the lifeblood of a thriving community. Robin encourages us to shed any fear of change and embrace its potential. Experiment with new platforms, explore creative content formats, and actively seek member feedback to keep your community evolving and pulsating with fresh energy.
Access the Complete Webinar Replay
Actionable Insights to Implement Today
🔁 Building a Community Habit Loop
Spontaneity has its charm, but it's consistency that builds thriving communities. Robin advises establishing a plan that outlines your goals, target audience, and engagement strategies. This plan serves as your roadmap, ensuring consistent engagement and fostering a sense of rhythm within the community. Think of it like showing up for your community every day, building trust and reliability – the cornerstones of any healthy relationship.
✨ The Power of Positive Offboarding
Members come and go, but that doesn't have to mean the end of the road. Robin suggests reframing "offboarding" as an opportunity to cultivate lasting connections. By implementing a thoughtful offboarding process, you can gather valuable feedback, express gratitude for their participation, and even explore options for re-engagement in the future. Turning a departing member into a brand advocate is a win-win situation, strengthening your community.
🌱 Embracing Innovation
Innovation is the lifeblood of a thriving community. Robin encourages us to shed any fear of change and embrace its potential. Experiment with new platforms, explore creative content formats, and actively seek member feedback to keep your community evolving and pulsating with fresh energy.
Upcoming events
Career, Growth & the Renaissance Mind with Guilda Hilaire, Suzanne Shaw & Avital Knoller
Community managers are strategists, signal translators, and career architects. Three speakers make the case for what the role is really worth — and how to prove it.
Community as Infrastructure & Office Hours That Drive Adoption with DeMario Bell & Alex Jorgenson
Two CMX speakers return to go deeper: reframe community as GTM infrastructure and launch an Office Hours program that drives real adoption—fast.
CMX x Blomma: Growth, Career & Community in SF
Join us for an intimate evening in SF bringing together a small group of community pros for networking, an honest fireside conversation, and real hands-on time with tools to help you advance your career and your practice.
Loop 2026: The Global Community Summit
For the first time ever, the global community industry is coming together in one continuous, 24-hour virtual experience. Loop is a full-day orbit around the world, starting where we finish and circling through every region, time zone, and voice that makes this industry thrive. Hosted by CMX, Led by Community, and The Community Collective, this summit is more than an event—it’s a global relay of ideas, connection, and inspiration.
CMX Summit 2027
The community industry's flagship event is coming back. CMX Summit brings together the world's leading community professionals for two days of honest conversation, tactical depth, and the kind of connections that actually stick.
